We are deeply committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care and respect. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and interact with our website.This Privacy Policy is applicable to Mintage Luxury Jewellery.Pvt.Ltd. This Privacy Policy aims to give you information on how we collect and process your personal data. www.renuoberoi.com referred to as 'we', 'us' or 'our' throughout this Privacy Policy. 


TYPE OF PERSONAL DATA WE COLLECT 

When you visit our site, we automatically gather certain details about your device. This includes information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you navigate our site, we also collect information regarding individual web pages or products you view, the websites or search terms that directed you to our site, and details about your interaction with our site. We collectively refer to this automatically collected data as "Device Information."


Technologies Used for Device Information Collection

  1. Cookies: These are data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, please visit [All About Cookies](http://www.allaboutcookies.org).
  1. Log Files: These track actions occurring on the site and collect data such as your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps.
  1. Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse our site.

Order Information

Additionally, when you make a purchase or attempt to make a purchase through our site, we collect certain information from you. This includes your name, billing address, shipping address, payment information (including credit and debit card numbers), email address, and phone number. We refer to this data as "Order Information."

Definition of Personal Information

In this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.


DATA PROCESSING PURPOSE

At Renu Oberoi, we process the data you provide to us for a variety of essential purposes.

Primarily, we use your data for contractual purposes, which include fulfilling online orders and managing the sale of our products as well as delivering comprehensive after-sale services such as fraud prevention, returns, product warranties, and customer support. In the context of our online activities, we utilize your data to create and maintain your customer account and to provide the services offered via our website. This includes personalized client services from your dedicated executive, as well as the delivery of our newsletter to those who have subscribed. We also use your information to address and verify your inquiries.

Furthermore, we are committed to fulfilling our legal obligations, including complying with all applicable requirements such as "Know Your Customer" (KYC) protocols. 

Your data is also processed for marketing and profiling purposes, with your prior consent. This allows us to send you marketing communications about our products, services, and exclusive activities via various electronic means such as email, SMS, MMS, mobile, social media, and chats, or through traditional mail. We offer personalized sales services that include personal shopping, complimentary assistance, and courtesy services. Additionally, we conduct satisfaction surveys for products and services offered, either directly by us or through third parties. By analyzing your preferences and shopping habits with Renu Oberoi and other affiliated brands, we strive to enhance the services we offer, including features like virtual try-ons.

In pursuit of our legitimate interests, we utilize data regarding your spending patterns, product categories, purchase locations, date of birth, and family status and size to tailor our services to better meet your needs. This enables us to send you marketing communications that are most relevant to your interests. Through these efforts, we aim to provide you with an exceptional and personalized experience that embodies the luxury and sophistication of Renu Oberoi.


PROVISION OF DATA

The provision of personal data in relation to order fulfillment is obligatory and if it is not provided, Renu Oberoi Luxury Jewellery cannot proceed with the contractual services requested. For marketing and communication purposes, provision of data is free and optional and the use of such data is subject to the consent of the interested party. Denial thereof would not allow Renu Oberoi Luxury Jewellery to achieve the indicated purposes.


DATA SHARING AND DISCLOSURE

At Renu Oberoi, we judiciously share your Personal Information with select third parties to enhance our utilization of your data, as delineated in the preceding sections. For instance, we employ Shopify to power our e-commerce platform; further details on how Shopify handles your Personal Information can be found [here](https://www.shopify.com/legal/privacy). Additionally, we leverage Google Analytics to gain deeper insights into customer interactions with our Site; more information on Google's data practices is available [here](https://policies.google.com/privacy). To opt-out of Google Analytics, please visit [this link](https://tools.google.com/dlpage/gaoptout).

Moreover, we may disclose your Personal Information to comply with pertinent legal and regulatory requirements. This includes responding to subpoenas, search warrants, or other lawful requests for information we receive. Such disclosures are essential to safeguarding our legal interests and ensuring compliance with statutory obligations. 

The entering of personal data in the CRM system is mandatory. Once in the CRM system, Renu Oberoi employees across the world, tasked with data processing, will automatically be able to view the information, change and revise it.

By engaging with Renu Oberoi, you entrust us with your data, and we are committed to handling it with the highest level of integrity and sophistication, reflecting the luxury and excellence that define our brand.


BEHAVIORAL ADVERTISING

At Renu Oberoi, we leverage your Personal Information to curate targeted advertisements and marketing communications that we believe will be of significant interest to you. This personalized approach ensures that our offerings align closely with your preferences and desires. For a comprehensive understanding of how targeted advertising functions, you may visit the Network Advertising Initiative’s (NAI) educational page at [this link].

Should you wish to opt out of targeted advertising, you can do so via the following links:

- [Facebook](https://www.facebook.com/settings?tab=ads)

- [Google](https://adssettings.google.com/authenticated)

Furthermore, you can opt out of certain targeted advertising services by visiting the Digital Advertising Alliance’s opt-out portal at [this link](http://optout.aboutads.info/).

At Renu Oberoi, we are committed to delivering a refined and personalized shopping experience that reflects our dedication to luxury and sophistication.


YOUR RIGHTS

As our customer, you are entitled to certain rights regarding your personal information. You have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details provided below.

Please be aware that we process your information to fulfil contractual obligations we may have with you (such as when you place an order through our Site) or to pursue our legitimate business interests, as outlined above. 

Our commitment at Renu Oberoi is to ensure your personal data is managed with the highest standards of privacy and integrity, reflecting the excellence and luxury synonymous with our brand.


DATA RETENTION PERIOD

When you place an order through our Site, we will retain your Order Information for our records. This retention persists unless and until you request us to delete this information. Our policy ensures that your transaction history is preserved to facilitate future inquiries, returns, or other after-sale services, thereby enhancing your customer experience with Renu Oberoi.

Should you wish to have your Order Information deleted, please contact us. We are committed to respecting your privacy preferences while maintaining the highest standards of service and luxury.


PROTECTION OF YOUR PERSONAL INFORMATION

We employ sophisticated security measures to ensure that your personal data is protected against unauthorized access, alteration, disclosure, or destruction. Our commitment to data security is aligned with international standards to offer you a safe and secure shopping experience.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.


YOUR CONSENT 

You adhere to our privacy policy by using the website.  

DATA CONTROLLERS & PROCESSORS

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@renuoberoi.com or by mail using the details provided below:


MINTAGE LUXURY JEWELLERY PVT.LTD

8th FLOOR, BHAKTAWAR BUILDING, NARIMAN POINT

MUMBAI, MAHARASHTRA, 400057

INDIA 


Thank you for placing your trust in us. Your privacy is of paramount importance, and we are dedicated to ensuring that it is meticulously safeguarded.